It is an undisputed fact that the eCommerce world is changing and evolving. With the help of technology, eCommerce is reaching new heights that were unimaginable a few years back. Tech giants like Amazon and Facebook are constantly innovating and incorporating tech into eCommerce, making it one of the biggest industries right now. One such tech that is bound to change the game is voice shopping or voice commerce.
The rise of voice commerce is a game-changer for eCommerce. The industry is currently worth $1.7 trillion, and this is forecast to reach $4.5 trillion by 2021. Voice commerce is the next phase of the industry and is predicted to take the industry to a whole other level. Amazon released a voice-activated device that allows customers to shop using voice commands. Since the launch of the Amazon Echo in 2014, retailers and marketers have been scrambling to evolve their businesses into voice commerce.